Effective 4 October 2026 · Version 2026-10-04-v3
These terms are a contract between you and Town Planner Pro Ltd (company number 17225647, registered office The Oakley, Kidderminster Road, Droitwich, WR9 9AY). They apply to the Town Planner Pro application, the townplannerpro.co.uk website, the free public appeal search, and every output the service produces. By creating an account, accepting these terms at sign-in, or using the service, you agree to them.
Town Planner Pro is a productivity tool for planning and development professionals. It helps users conduct site appraisals by gathering public planning and environmental data, supporting on-site note and photo capture, and assisting with document preparation. It is not a substitute for qualified planning, legal, surveying, or property advice. Data coverage at launch is England.
The service is offered only to professionals and businesses subscribing for business purposes. It is not offered to consumers. By subscribing you confirm that you are acting for purposes relating to your trade, business, craft or profession, that you are at least 18 years old, and that you have authority to accept these terms on behalf of any business for which you are subscribing.
Users are responsible for exercising their own professional judgment. Outputs generated by the tool — including constraint reports, AI-assisted analysis, site appraisal documents, and development plan extracts — are informational aids only. Users must verify all data against the upstream source authorities before relying on it for any decision or advice to clients or third parties.
Constraint and mapping data is retrieved from third-party public data sources including but not limited to: Ordnance Survey, Environment Agency, Defra, Historic England, Natural England, planning.data.gov.uk, and individual local planning authority data services. Town Planner Pro presents this data in good faith but does not warrant its accuracy, currency, or completeness. Where the upstream source is incorrect or out of date, Town Planner Pro will reflect the source data as published. A full list of data sources is available in Settings → About.
Appeal decisions and plan data. The appeal record is built from decisions published by the Planning Inspectorate and related public sector information, reproduced under the Open Government Licence v3.0 with personal data redacted at source. Some decisions and some letters are missing from the published record. Our indexing, extraction, structuring and summaries of that record are our own work (see section 9). Verify any decision against the Inspectorate's own record before relying on it.
Mapping. Map tiles, imagery and address data are supplied by third-party mapping providers, including Ordnance Survey and its partners, under licences that restrict onward use. You may view mapping within the service and include map images in outputs only where the service provides that function. You must not extract, copy, trace, digitise or reproduce mapping data for any other purpose, and any attribution the service displays must be kept on any output that contains it. Use of a map image for a purpose that requires the end user to hold their own mapping licence (for example a planning submission) is your responsibility.
Town Planner Pro offers AI-assisted analysis powered by third-party AI providers (currently including Anthropic Claude, OpenAI ChatGPT, and Google Gemini). Two access modes are available, selectable in Settings:
(a) Included. On subscription plans and trials that bundle AI, calls are routed through Town Planner Pro's servers to a provider Town Planner Pro Ltd selects and manages on the user's behalf. Where we change the underlying provider and the change involves a sub-processor not already listed on our published sub-processor page, we give at least 14 days' notice via that page and by email. Your prompts and the AI responses pass through Town Planner Pro's servers; token-count metadata is logged for billing and fair-use enforcement; prompt and response contents are not intentionally stored in our persistent databases and are retained only to the extent technically necessary to deliver the response. A reasonable monthly fair-use cap applies; the cap may be revised on notice.
(b) BYOK (Bring Your Own Key). Users supply their own API key for a supported provider. The key is stored only in the user's browser storage on the device that entered it. AI prompts and responses travel directly between the user's browser and the chosen AI provider. Town Planner Pro Ltd does not receive or store the content of those prompts or responses and is not the recipient of that data transmission. For the avoidance of doubt, in BYOK mode you act as the controller of any personal data contained in your prompts. Use of the relevant AI provider is governed by that provider's own terms of service and pricing, which the user accepts directly with the provider.
Under both modes, the quality, accuracy and appropriateness of AI outputs depend on the underlying model. Town Planner Pro does not generate, validate, or take responsibility for AI-generated content. Users must critically review all AI outputs before relying on them.
The AI features are scoped to UK planning and to the site and casework data in your account, and may decline requests outside that scope. You must not attempt to use them for any other purpose or to circumvent that scope. You are responsible for the content of your prompts, including for having the right to include any document or client information you paste or upload.
Nothing produced by Town Planner Pro constitutes planning advice, legal advice, property advice, or a professional opinion. The service is provided on an “as is” basis and is intended to assist qualified professionals in carrying out their own work, not to replace it.
The service provides information-processing and drafting assistance only. Any planning opinion, recommendation, or conclusion appearing in an output is generated automatically and is not reviewed, endorsed, or adopted by Town Planner Pro Ltd. The responsibility for any decision, advice, or document produced using the service rests with the professional user.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, Town Planner Pro Ltd is not liable for any indirect or consequential loss, or for any loss of profit, loss of business, loss of anticipated savings, or loss of goodwill, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
Subject to the two paragraphs above, the total aggregate liability of Town Planner Pro Ltd to a user arising out of or in connection with the service in any rolling twelve-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) £1,000 or (b) the total subscription fees paid by that user in that period.
You remain responsible for exercising your own professional judgment and for verifying all outputs against the source authorities before relying on them. Town Planner Pro Ltd does not review, endorse or adopt any output generated through the service.
Named seats. An account is personal to the named individual who holds it. Each person who uses the service needs their own seat. You must keep your sign-in credentials confidential, must not share them or allow anyone else to use your seat, and are responsible for everything done under your account. Tell us promptly at hello@townplannerpro.co.uk if you believe your account has been used without your authority. Accounts may be used on a limited number of devices, shown in Settings.
Your content. For everything you upload or enter (including photographs, documents, site details and client information) you confirm that you have the rights and permissions needed to use it in the service, that it is lawful and does not infringe anyone's rights, and that using it in the service is consistent with your professional obligations and any duty of confidence you owe to a client. Photographs and documents uploaded to the service remain your responsibility, including for any personal data they contain.
Indemnity. You will compensate Town Planner Pro Ltd for any loss, liability, cost or expense (including reasonable legal fees) arising from a claim by a third party that results from (a) your breach of these terms, (b) content you upload or enter, or (c) advice, decisions or documents you give to a client or any other person that were prepared with the help of the service, to the extent the claim arises from your professional judgment or from reliance on an output without the verification sections 2 and 5 require.
Town Planner Pro is supplied on a subscription basis. The plans available, what each includes and their prices are set out on the pricing page at the time you subscribe. We may change the composition of plans offered to new subscribers. The trial is 14 days from account creation with no payment card required, and is subject to the usage limits shown at signup and in Settings. Paid subscriptions renew automatically at the end of each billing period unless cancelled in advance. You can cancel at any time from Settings; cancellation takes effect at the end of the current paid period.
Current prices are launch prices and are reviewed periodically. Renewal is at the then-current price for your plan; if the price of your plan changes, we will give you at least 30 days' notice before the new price applies to you, and you may cancel before it takes effect.
Cancellation is not deletion. When you cancel, your account and data are retained: after the end of the paid period your account becomes read-only, so you can open and view your data but not add or edit until you resubscribe. Deleting your account is a separate action that you request; on account deletion your service data is hard-deleted within 30 days, as described in our Privacy Policy. If an account has had no paid subscription and no sign-in for 24 months we may delete it, after giving 30 days' notice to the account email address.
We may suspend or restrict access where a payment fails, is reversed, or is subject to a chargeback, or where we reasonably suspect fraud, until the matter is resolved.
Termination for breach. We may suspend or terminate your account immediately, without refund, if you breach section 10 (acceptable use) or section 11 (confidentiality), or if you commit any other material breach of these terms that is not put right within 14 days of our asking. On termination your right to use the service ends. We will make an export of your data available on request for 30 days after termination, except that where you have breached section 10 we may limit the export to the personal data the law requires us to provide.
Refunds. Subscriptions are billed in advance and are not refundable on cancellation; access continues to the end of the paid period.
Complaints. If you are unhappy with the service, email hello@townplannerpro.co.uk with the detail of your complaint. We aim to acknowledge within 2 working days and to respond substantively within 10 working days.
You retain rights to the data you put into Town Planner Pro (site information, photos, casework, notes, etc.). You grant Town Planner Pro Ltd a limited licence to process that data for the purpose of providing the service. Personal data is processed in accordance with our Privacy Policy. You can export your data at any time from Settings.
Town Planner Pro Ltd owns all intellectual property rights in the service, including its software, design, content, and brand. This includes the name and logo “Town Planner Pro”, which is a registered UK trade mark (no. UK00004396346). You are granted a limited, non-exclusive, non-transferable right to access and use the service for your own professional or business use for the duration of your subscription. Nothing in these terms transfers any of our intellectual property to you.
Our databases. The appeal record, the development plan monitor, the local planning authority dataset and the other compiled datasets in the service are databases in which Town Planner Pro Ltd owns the database right under the Copyright and Rights in Databases Regulations 1997, together with copyright in the extraction, summaries, classifications, search indexes, prompts, schemas and code that produce them. Public sector source material within those databases remains subject to its own licence; our selection, arrangement, extraction and enrichment of it are ours. Extracting or re-utilising all or a substantial part of any of these databases, or repeatedly and systematically extracting insubstantial parts, is prohibited.
Outputs. You may use the reports, extracts, summaries and other outputs you generate in your own professional work, including in documents you prepare for your clients, subject to the third-party licences described in section 3. You must not publish or distribute outputs as a product, dataset or service, sell or license them, or use them to build, train or improve any product or service that competes with Town Planner Pro.
Attribution. Where you copy a screen, map, table, chart, summary or other extract from the service into a report or any other document, whether as a screenshot or as text, you must attribute it to Town Planner Pro (for example “Source: Town Planner Pro, townplannerpro.co.uk”). The copyright and database right in that material remain ours, and the attribution is the condition on which you may reproduce it. Where the extract carries a third-party source notice, keep that notice with it as well.
Feedback. If you send us suggestions or feedback about the service we may use them, without any obligation to you, to improve the service.
Publicity. We will not name you or your firm as a customer in our marketing without your written consent.
Personal data in your content. Where your service data includes personal data about other people (for example applicants, objectors, landowners or people visible in photographs), you are the controller of that data and Town Planner Pro Ltd processes it as your processor, only to provide the service and on the instructions set out in these terms. We will: process it only for that purpose; keep it confidential and limit staff access to what support and operation require; apply the security measures described in the Privacy Policy; use only the sub-processors listed on our sub-processor page, giving 14 days' notice of additions so you can object; assist you, so far as we reasonably can, with data-subject requests and with your own security and impact assessments; tell you without undue delay if we become aware of a personal data breach affecting it; and delete or return it on account deletion as described in section 8. On written request, no more than once a year, we will provide the information reasonably needed to show we meet these obligations. You are responsible for having a lawful basis to collect that data and to put it into the service.
You must not, and must not allow or assist anyone else to:
Free public appeal search. The appeal search on townplannerpro.co.uk is provided free of charge on these acceptable-use terms. It is for individual, manual lookups, may be rate-limited, and must not be harvested or used to build a dataset.
Enforcement. We may monitor usage patterns to enforce this section. Where we reasonably believe an account is being used in breach of it we may suspend the account while we investigate and terminate it under section 8. You acknowledge that damages alone may not be an adequate remedy for a breach of section 9, 10 or 11 and that Town Planner Pro Ltd may seek an injunction or other equitable relief in addition to any other remedy.
From time to time we may give you access to features, functionality, pricing, plans, roadmap information, early-access or beta releases, or other information about the service that is not generally available to the public (“confidential information”). This means information we identify as confidential or early access, and information a reasonable person in your position would understand is not public; it does not include features that every subscriber can see. You must keep confidential information confidential, use it only to evaluate or use the service, and not disclose it to any third party, including any business in which you hold an interest or role, without our written consent. This does not apply to information that becomes public other than through your breach, or that you are required by law to disclose. This obligation continues for three years after your account ends.
Competing interests. If you hold a role in, or a material interest in, a business that offers or is developing a product or service that competes with Town Planner Pro, you must tell us at hello@townplannerpro.co.uk before you use the service or as soon as that becomes the case. We may then decline, limit or end your access. Using the service without making that disclosure is a breach of these terms.
We treat the data you put into the service as confidential to you and handle it as described in the Privacy Policy.
We may update these terms from time to time. Where the change is material we will ask you to accept the updated terms at your next sign-in, and continued use of the service after that acceptance is on the updated terms. The version and effective date of the current terms are shown at the top of this page and in Settings → About.
The service is provided on an “as available” basis. Town Planner Pro Ltd does not warrant that the service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any third-party data source (for example planning.data.gov.uk or a local planning authority service) will remain available or accurate. We may carry out maintenance, and features may change. Except as expressly stated, all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law.
We may add, change or withdraw features. If we withdraw a material feature from your plan, or discontinue the service, we will give you at least 30 days' notice by email, during which you may cancel and export your data.
Town Planner Pro Ltd is not liable for any failure or delay in providing the service caused by events outside our reasonable control, including cloud or hosting outages, failures of third-party data sources or sub-processors, cyber incidents, loss of internet connectivity, or acts of government or regulators.
These terms, together with the Privacy Policy and the plan details shown when you subscribe, are the entire agreement between you and Town Planner Pro Ltd for the service and replace any earlier terms. They take precedence over any terms in a purchase order or other document you send us. If any part of these terms is found to be unenforceable, the rest remains in force. A delay or failure by us to enforce any term is not a waiver of it. You may not transfer your rights or obligations under these terms to anyone else; we may transfer ours to a successor to the business on notice to you. No one other than you and Town Planner Pro Ltd has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms. Notices to you will be sent to the email address on your account; notices to us go to hello@townplannerpro.co.uk. Sections 6, 7, 9, 10, 11, 15 and 16, and any other term that by its nature should continue, survive the end of your subscription or account.
These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
© Town Planner Pro Ltd · 4 October 2026